Job Description
British Council Egypt is currently recruiting for Exams Test Day Delivery Assistant
The purpose of this role is to support exams operations and help ensure exams integrity on the ground. This role will need to ensure resources meet pre-agreed customer requirements.
This role is responsible for efficient, effective and compliant Test Day delivery, supporting operations on the ground, setting standards and guiding venue staff.
The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Receives instructions and requests from Operations Managers and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
Supervises and monitors administration of tests by invigilators and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
Uses a range of standardised systems and processes to support the delivery of high quality services to a range of customers (internal and/or external)
Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software
Assist in relevant pre-test and post-test tasks.
Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
Provides routine direction, information, and advisement to students and prospective students regarding testing policies, procedures, and outcomes
Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery
Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards
Adhere to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times. Strict adherence to exam security and administration requirements is an essential part of the job
Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.
Manage financial transactions through SAP and carry out related duties as per role on SAP (e.g. raise purchase requisitions/sales orders) in compliance with essential Finance and procurement policies
Assist with income reconciliation, income collection, vendor payments etc as needed
Service Delivery
Customers/ Relationship and stakeholders
Risk and compliance
Finance
For more Information about your role, Kindly check the following Document Role Profile
Job Requirements
Post holder must be eligible to work in Egypt
Diploma or equivalent experience of 1 year
English at B2 level
Experience working in Exams environment or knowledge of exams
Experience supporting Test Day delivery in Exams environment
Job Details
Company/Organization: British Council Egypt
Employment Type: Full-time
Job Location: Cairo, Egypt
Salary/Compensation: 4,600.76 EGP Per month
Contract Duration: 1 year Renewable
Application Deadline: 16 February 2019
Apply on BC website
