• British Council Careers | Exams Test Day Delivery Assistant

    British Council Careers | Exams Test Day Delivery Assistant

    Location: Cairo, Egypt

    Job Description

    British Council Egypt is currently recruiting for Exams Test Day Delivery Assistant

    The purpose of this role is to support exams operations and help ensure exams integrity on the ground. This role will need to ensure resources meet pre-agreed customer requirements.

    This role is responsible for efficient, effective and compliant Test Day delivery, supporting operations on the ground, setting standards and guiding venue staff.

    The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Service Delivery

    • Receives instructions and requests from Operations Managers and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively

    • Supervises and monitors administration of tests by invigilators and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.

    • Uses a range of standardised systems and processes to support the delivery of high quality services to a range of customers (internal and/or external)

    • Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software

    • Assist in relevant pre-test and post-test tasks.

    • Customers/ Relationship and stakeholders

    • Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.

    • Provides routine direction, information, and advisement to students and prospective students regarding testing policies, procedures, and outcomes

    • Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery

    • Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards

    • Risk and compliance

    • Adhere to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times. Strict adherence to exam security and administration requirements is an essential part of the job

    • Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.

    • Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

    • Finance

    • Manage financial transactions through SAP and carry out related duties as per role on SAP (e.g. raise purchase requisitions/sales orders) in compliance with essential Finance and procurement policies

    • Assist with income reconciliation, income collection, vendor payments etc as needed

    For more Information about your role, Kindly check the following Document Role Profile

    Job Requirements

    • Post holder must be eligible to work in Egypt

    • Diploma or equivalent experience of 1 year

    • English at B2 level

    • Experience working in Exams environment or knowledge of exams

    • Experience supporting Test Day delivery in Exams environment

    Job Details

    Company/Organization: British Council Egypt

    Employment Type: Full-time

    Job Location: Cairo, Egypt

    Salary/Compensation: 4,600.76 EGP Per month

    Contract Duration: 1 year Renewable

    Application Deadline: 16 February 2019


    Apply on BC website