Job Description
Type of Post: British Embassy in Dubai, United Arab Emirates
Job Category: Foreign and Commonwealth Office (Consular Roles)
Job Subcategory: Consular
The British Embassy in Dubai has a vacancy for a Consular Assistant.
The successful candidate will have the ability to deliver a professional and efficient Consular service to British nationals in the UAE. We are looking for a full-time person to provide consular assistance to British nationals by email, telephone and in person and to provide office support for the Consular Team.
In response to local or regional crisis, the jobholder will play a key role in the section’s response and deployment.
The successful candidate will need to be a self-starter, highly motivated, and have excellent interpersonal and office management skills.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Deal with written and telephone enquiries.
Process applications for Emergency Travel Documents (ETDs).
Filing of consular documentation.
Organise online appointment system including checking documentation.
Support on arrangements for marriages and citizenship ceremonies.
Management of Consular stores, office machinery, and stationery supplies.
Procurement of goods and services.
Maintain contact lists.
Updating and maintaining consular website information and guidance for customers.
Occasional event management.
Act as back up for colleagues in their absence including dealing with straightforward assistance cases.
Play an effective role as part of Consular response to an emergency or crisis.
Carrying out any other reasonable ad hoc duties to support the consular function.
Assist with prevention activities and outreach work.
Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.
Job Requirements
Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality.
IT literate and well versed in Microsoft Office applications, and accurate typing skills.
A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.
Excellent customer care skills and the ability to respond to a range of customers’ needs.
Good interpersonal skills.
Arabic language skills
Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace
Desirable qualifications, skills and experience
Required competencies
Job Details
Company/Organization: British Embassy in Dubai
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Duration of Post: Permanent
Compensation/Salary: AED 8,526 Per Month
