• Customer Engagement Centre Agent Job at flyadeal in Jeddah

    Location: Jeddah Saudi Arabia

    Job Description

    flyadeal is currently recruiting for the role of Customer Engagement Centre Agent

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.

    • Contribute to a positive ‘Customer First’ environment within the CEC .

    • Monitor Customer feedback and operational issues, escalating recurring issues without delay.

    • Achieve Productivity, Care and Revenue targets

    • Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing)

    • Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs

    • Handle all inbound calls without delay, optimising. revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner

    • Ensure all data entered into flyadeal systems is accurate and within established guidelines

    • Escalate issues to management for further review immediately when required

    • Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times

    • Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’

    Job Details

    Company: flyadeal

    Employment Type: Full-time

    Job Location: Jeddah, Saudi Arabia