Job Description
The Reservation Services Coordinator will provide 24/7 support to the network through various functions within the Reservations Services, Group Services, Visa Services, Staff Travel, Credit Card call outs, and Agency Support teams. Key responsibilities include handling reservation queries from stations and travel agencies, coordinating with the finance team for account top-ups and refunds, responding to phone calls and emails, handling Group Services queries and bookings, monitoring flight disruptions, executing schedule changes, performing Revenue Integrity pre-flight checks, processing staff ticket reservations, duty travel, transfers, changes, and cancellations, applying for UAE Visit Visas and extensions, reviewing unsuccessful credit card transactions, and supporting GDS travel agents with ticket re-issuance and billing & settlement plan refunds. The coordinator will also review system generated reports to correct reservation errors in liaison with concerned departments. The role involves monitoring flight disruptions, providing alternate solutions, executing schedule changes, performing revenue integrity pre-flight checks, processing staff ticket reservations, applying for UAE Visit Visas, reviewing unsuccessful credit card transactions, supporting GDS travel agents, and reviewing system generated reports.
Job Requirements
To be considered for this role, you must have a high school diploma, MS Office knowledge, and experience in the travel/airline industry, specifically in CRS/GDS systems like SABRE, Galileo, or Airline Reservation systems, 3 years of experience is preferred.
