• Etisalat Misr Careers | Quality Assurance Senior Specialist

    Etisalat Misr Careers | Quality Assurance Senior Specialist

    Location: Cairo, Egypt

    Job Description

    Etisalat is currently seeking to hire a Quality Assurance Senior Specialist who will be responsible for the following task

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • On time monthly feedback Mystery visits to shops to ensure quality is followed to ensure Etisalat policy are followed starting from sign boards till documentation in each branch “Inside & outside Cairo”

    • Performing the required telesales audit tasks

    • On time reports for each visit

    • Handle all escalation to deal with and meet with concerned party to discuss and review the case

    • New control point

    • Idea or solution for existing gap

    • Responsible on initiating new recommendations to enhance operation to close fraud gap, minimize time, all in order to enhance customer experience

    Job Requirements

    • 1 to 2 years of experience in Etisalat Shops

    • Very good computer skills & Familiarity with IT systems and sales related applications

    • Good knowledge of retail systems workflows & Retail exposure

    • Communication Skills

    • Very Good in English (Reading, Writing & Oral)

    • Advanced MS Excel

    • Advanced MS PowerPoint

    • Maximum age is 28

    Job Details

    Company/Organization: Etisalat

    Employment Type: Full-time Job

    Job Location: Cairo, Egypt

    Application Deadline: N/A