• Finance House Careers | Call Center Officer, UAE

    Finance House Careers | Call Center Officer, UAE

    Location: Abu Dhabi, UAE

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Handling customer requests for all products/services which include, but not limited to: activation/blocking of cards; providing loan/card balances; recording customer requests and ensuring Turn Around Time (TAT) remains within the accepted timeframes.

    • Cross selling/up-selling products for Finance House/Islamic Finance House/Insurance House and selling easy cash, travel insurance, payday and other Finance House Group company products.

    • Conducting outbound customer calls for card activations, following up on requests and notifying customers of complaint resolutions.

    • Handling Insurance House customer inquiries, service requests and policy renewals.

    • Addressing questions regarding Value House deals/benefits promoted to cardholders and handling any other Value House related inquiry.

    • Managing the contact center mailbox for Finance House & Islamic Finance House.

    • Capturing/recording customer complaints and following up to ensure resolutions are made in collaboration with relevant areas.

    • Meeting/exceeding the operationally set Key Performance Indicators (KPI’s).

    • Understanding complex problems, providing solutions to customers, explaining policies and resolving conflicts.

    Job Requirements

    • Bachelor's Degree in Finance or any other related feild.

    • Excellent communication skills/telephone etiquette

    • Customer centric attitude (able to handle all customers)

    • Ability to work both independently and as part of a team

    • Proficient user of relevant computer based applications and call center systems

    • Knowledgeable about sales principles and methods, with a proven track record in sales.

    • Previous related experience in a customer service/call centre environment is preferable.

    • Excellent written and verbal communication skills, high telephone etiquette knowledge and strong Interpersonal skills

    Job Details

    Company/Organization: Finance House

    Vacancy Type: Full-time Job

    Job Location: Abu Dhabi, United Arab Emirates

    Application Deadline: N/A