Job Description
Acts as the Airline’s ambassador; strives to achieve customers’ loyalty and to always promote a positive corporate image, through enhancing the overall customers’ experience. Ensures all needs of passengers including services, safety, security, comfort, and wellbeing are catered by the Cabin Crew throughout the complete flight cycle. Ensures the Cabin Crew are ready and fit to fly, in line with set measures and company’s adopted policies and procedures.
Your main responsibilities in this role include the following:
Job Requirements
Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
Active cabin crew license is a must.
Training in First Aid, Safety and Emergency Procedures are a must.
Fit to fly, has good general health, no serious medical conditions, or chronic diseases.
Very good verbal and written communication skills.
Excellent time management and problem-solving skills.
Proficient in Microsoft Office.
Fluent in English Language and local languages in country of employment, other languages are an advantage.
1-2 years of related working experience as a Cabin Crew in any airline out of which 1 year at least in the capacity of Senior Cabin Crew/Cabin Supervisor; experience with low-cost airline is a plus.
Familiar with Civil Aviation regulations pertaining to legality and time limits for the cabin crew, licensing, and SOPs (Standard Operating Procedures, Flight Operations, Security, Safety and Ground Operations Policies and Procedures; respective Civil Aviation Authority experience is considered an advantage.
Familiar with IATA principles & standards relating to security.
Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
Customer service oriented with diplomatic tact skills, capable of understanding and attending to customers’ needs and requests.
Capable of working in shift pattern and for extended working hours.
Shows high flexibility and adaptability to frequent changes and busy schedules.
A balanced personality, composed, handles difficult situations such as angry customers, threats, and emergency cases with focus, analytical thinking, efficiency and commitment to successful safe results.
Capable of leading others how to perform against approved standards.
Dependable, proactive and self-motivated, takes ownership and demonstrates teamwork competency, energy and enthusiasm.
Cost-oriented, possesses effective problem solving and decision-making skills.
Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
