• Dubai Airports UAE Careers | Analyst - Change & Service Management

    Dubai Airports UAE Careers | Analyst - Change & Service Management

    Location: Dubai - United Arab Emirates
    Published:

    Job Description

    The team provides and supports the systems that glue the business together. That means maintaining all IT from the most basic desktop support to the most complex flight information systems. As importantly, they’re game changers for the industry. They bring us smart developments and advanced processes which revolutionize what we do.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • You will be responsible for implementing and coordinating Business Technology change management activities and process, validate incoming Requests for Change (RFCs), maintain the change calendar and support BT technical teams in integrating change management activities into their day to day operation.

    • You will also lead the execution of Service transition planning and support process. Responsible to manage and plan each release of new/modified services into the live production environment in line with agreed plans and timescales.

    • You will maintain the standard change catalogue and ensure that all BT changes are implemented in compliance with BT standard change Management process. Responsible to define and apply an Operational Acceptance criteria and methodology (SAC) that will ensure new services have consistent operating mechanisms as they are introduced into operations from different project and service delivery teams.

    • You will create, execute and monitor the business readiness plan, taking into consideration IT readiness level, data migration, deployment capabilities from resources, tools, process, contracts, training, assets and documents for any service required to transfer to operation environment.


    Job Requirements

    • You should have a minimum of Bachelor’s degree in Computer Science or equivalent field.

    • PMBOK, PMP, ISO2000 and COBIT qualifications are preferable.

    • You should have 3 to 5 years’ experience of coordinating change management activities in process driven, customer centric industries.

    • You should have expertise in using ITSM tool in the Enterprise with excellent knowledge of standard change management methodologies.

    Job Details

    Company/Organization: Dubai Airports UAE

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A

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