• Emirates NBD UAE Careers | Customer Care Executive

    Emirates NBD UAE Careers | Customer Care Executive

    Location: Dubai - United Arab Emirates
    Published:

    Job Description

    To provide excellent customer support to attract prospective and retain existing clients

    To act as the main point of contact for all prospective and existing clients and to assist or service customers through answering their queries and attending to their requests

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Assist clients in filling out the account opening forms

    • Confirm receipt of account opening forms and corresponding documentary requirements from clients or ENBD Branches

    • Verify the accuracy and completeness of the submitted documents and revert to the clients or ENBD Branches for any corrections or missing requirements

    • Process the received documents for the opening of brokerage accounts

    • Process any amendment request

    • Assist clients in obtaining their investor account number

    • Entertain product and or process inquiries from prospective and existing clients received via call center walk in

    • Ensuring Call Center efficiency and customer satisfaction

    • Provide support guidance to clients on using the online trading system from call center counter

    • Attend to complaints from clients on products services or erroneous transactions

    • Obtaining clients complete details Identify and request Relevant client documentation Perform due diligence

    • Complete additional client ID document checks

    • stock registry investor numbers investor update details RSA activation Tharaa Redemption Ensure transactions are carried out within TAT on DFMADX E service

    • Duties by communicating back to the client confirming the resolution of their request

    • Provide Statements of Account to requesting clients Inform existing clients of changes in processes and regulations that will affect their account

    • Attend to and execute clients requests for account changes personal information updating account closing

    • Ensure that all transactions are properly reviewed and validated

    • Ensure that all customer complaints are registered in CRM and the been forwarded to the concerned team

    • Ensure that all customer complaints issues are resolved within the required period

    • Inform prospective and existing clients of ongoing promotions and initiatives

    • Ensure to resolve all the issue related to your system on time Empower logical security raise remedy etc

    • Suggest or implement new ideas to simplify the current or develop process


    Job Requirements

    • Good understanding of the Brokerage function

    • Basic knowledge of all trading platforms its related products

    • Reasonable familiarity with local and international trading markets

    • Reasonable familiarity with Trading Systems

    • Excellent verbal and written communication skills -English and Arabic

    • Proficiency in other languages

    • Ability to handle high profile and corporate clients

    Job Details

    Company/Organization: Emirates NBD

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A

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