• Etihad Airways Careers | Lounge Agent, Los Angeles, USA

    Etihad Airways Careers | Lounge Agent, Los Angeles, USA

    Location: Los Angeles, CA, USA

    Job Description

    We are pleased to announce an incredibly exciting opportunity to join the Global Airport Operations as Lounge Agent (12 months contract). The successful candidate will provide excellent customer service in the most effective and timely manner to increase satisfaction and, where possible, revenues.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Respond and address premium customers enquiries and needs to provide high level of satisfaction

    • Receive and address feedback / complaints to ensure they are timely and properly managed

    • Identify, collect and report potential safety and service issues to ensure they are timely and accurately addressed

    • Propose improvements to management to provide increasing levels of satisfaction among customers

    • Provide a wide range of premium services to ensure compliance with safety standards and increase level of satisfaction

    • Liaise with internal teams to ensure relevant information are communicated to guests

    • Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service

    • Oversee and manage lounge access to ensure access control is compliant with security standards

    • Monitor flight schedules to ensure guest leaving on time for their flight

    • Liaise with Guest Response team to organize a wide range of services in case of delays / disruptions to provide extra support to Premium guests

    Job Requirements

    • Minimum High School certification.

    • Minimum 1 year of work experience within relevant field. Additional requirements may apply.

    • Communication skills - Excellent

    • English Language skills - Excellent

    • Planning & Organizing skills - Advanced

    Job Details

    Company/Organization: Etihad Airways

    Employment Type: Full-time Job

    Job Location: Los Angeles, California, United states

    Application Deadline: N/A