Job Description
Patient Relation Representative, Out Patient Clinics – Western Educated / Far Eastern educated and trained
The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit .
Duties and Responsibilities
Your main responsibilities in this role include the following:
Work at the front reception desk, answer phones, greet and communicate with patients and providers
Scheduling, canceling, and rescheduling patient appointments
Checking in patients and properly documenting registration
Insurance verification and verification of patient demographics
Explain and hand out patient’s rights & responsibilities to the patient.
Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP
Inform walk in patients regarding waiting time to ensure better customer care
Getting authorization, collecting co-pays and cash from patients
Entering charges, payments in the computer
Liaise with Insurance & Finance Department
Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager.
Job Requirements
Diploma/Degree with recognized Institution/University
2-3 years of experience essential in customer service role preferably in healthcare setup or related
Hands on experience in handling insurance verification/cash
Excellent English communication skills are must
Proven computer skills essential
Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage
Job Details
Company/Organization: American Hospital Dubai - AHD
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
