• Fly Egypt Careers | Reservation Specialist

    Fly Egypt Careers | Reservation Specialist

    Location: Cairo Governorate, Egypt
    Published:

    Job Description

    Fly Egypt is currently seeking to hire a Reservation Specialist

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Answer the Customers' calls and reserve airline ticket through the reservation system.

    • Handle all customers inquiries to ensure customer satisfaction. Control and follow up all communication channels.

    • Analyze customer complaints with a focus on complaint reduction.

    • Provide reports on customer feedback/complaints reports to Sales Team Leader or Management.

    • Ensure constant engagement & a strong relationship with customers.

    • Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations.


    Job Requirements

    • English Language : Fluent.

    • 2-3 years of experience preferably in Aviation industry.

    • Experience required in any reservation system (Radixx user is a plus).

    • Perfect communication skills.

    • Customer and details Oriented.

    • Problem solver

    Job Details

    Company/Organization: Fly Egypt

    Employment Type: Full-time

    Job Location: Cairo, Egypt

    Application Deadline: N/A

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