Job Description
Emirates is hiring an Airport Services Agent in Egypt to provide quality service to customers in check-in, boarding, special services, baggage services, ticket desk, and Emirates Lounge. The job entails adhering to set service standards and procedures, ensuring friendly and efficient handling of customers. The agent will also ensure adherence to internal operating boarding procedures, such as boarding priorities, announcements, hand baggage removal, staff briefing, and stationary/equipment availability.
The agent will guide and advise team members to maintain superior customer service levels and ensure the safe and on-time departure of EK flights. They will also liaise with the Emirates Chauffeur drive company on arrival and departure, ensuring eligible customers receive the service and any necessary assistance is met.
The agent will oversee the arrival of bags into the baggage hall, ensuring priority is given to Premium customers and assisting with missing or damaged bags. They will monitor queues at check-in, ensuring priority is given to Premium customer card holders.
The agent will also assist with pre and post flight documentation, safety instructions, and reporting any damage to aircraft. They will cover the absence of a check-in supervisor and prepare flight briefs regarding customer information, ensuring staff and GHA are fully aware of the information.
The agent will support the Emirates Ticket Desk functions and undertake ticketing/reservation duties, offering a full range of Emirates products and services to maximize ticketing revenue. They will issue tickets, make and amend reservations, re-issue and recalculate fares, carry out credit card verification, complete daily ticket sales returns, and assist with banking duties.
The agent will also support duties in the Emirates lounge and liaise with service providers to oversee catering, cleaning, and maintenance operations, ensuring service standards are met and maintained.
Job Requirements
The candidate must have a minimum O level or equivalent in airport operations and passenger handling, have completed professional training in Customer Services, Ground Operations, Reservations, Fares, and Ticketing, and have at least 3 years of airline industry experience. They must possess knowledge of departure control systems, computerized reservation systems, check-in procedures, customer service delivery, fluency in English and local language, and proficiency in Microsoft Office applications.
