• HSBC Bank Jobs | Operations Associate - GTRF Operations, Egypt

    HSBC Bank Jobs | Operations Associate - GTRF Operations, Egypt

    Location: Egypt

    Job Description

    Global Trade and Receivable Finance (GTRF) is a core product for the Group across various customer segments, including CMB and GBM. The jobholder is responsible providing a high level of customer service by processing Trade and Receivables Finance transactions within the service level parameters, minimising operational risk by applying a high degree of attention and ensuring accuracy. The job holder will need a good understanding in Trade operations in terms of technical knowledge, thorough understanding of International Chamber of Commerce (ICC) published rules as well as TRF FIM, Internal Controls and Group Compliance Policy including International sanctions etc.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Impact on the Business

    • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA

    • To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.

    • To be aware of the nature of our customers business and alert any unusual transactions, to Line Management

    • Proactively participating and leading change / transformation initiatives across the site and the bank

    • Completion of PLAs within the required timeframe, reaching as a minimum the required RPH and maintaining accuracy.

    • Migrations/BAU targets met

    • Exhibiting ownership of the business by raising any concerns to line management.

    • Customers / Stakeholders

    • Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.

    • Ensure a high degree of accuracy in order to minimise operational risk

    • Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.

    • Meeting or exceeding PLAs, going the extra mile to deliver superior customer service.

    • Provide support to other BS teams when requested

    • Improving trend in both internal and external customer satisfaction scores

    • Reach as a minimum the required RPH.

    • Leadership & Teamwork

    • To develop ones self by expanding job and industry knowledge by ensuring

    • all SELF training and e learning (Coastline) is completed within timescales

    • Contribute to the creation of a supportive work environment driven by demonstrating HSBC values.

    • To identify best practice opportunities within the team and across TRF BS locations

    • Completion of SELF/development plans.

    • Satisfactory completion of coastline Stay abreast of industry requirements and legislation such as ICC opinions, URC522 and UCP600

    • Active participation in CR and Centre projects

    • Sharing of ideas across teams

    • Keep up to date with all FCC requirements to ensure these are adhered to

    • Operational Effectiveness & Control

    • To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.

    • To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.

    • Ensure all mandatory training is undertaken in a timely manner

    • To operate Operational and FCC Controls

    • Be aware of changing economic or market conditions, legal and regulatory requirements, operating procedures, and ensure any concerns are escalated

    • Be aware of FIM and sanction requirements

    • Undertake all mandatory training in a timely basis

    • Responsible for operating all Operational and FCC (AML and sanctions) controls as per the latest version of the Operating procedure

    Job Requirements

    • Good International Trade experience and background required, working knowledge of ICC Publications UCP600, URC522

    • Awareness of the trade facilities and customer trade cycles

    • Awareness applicable to the role, of the content and application of ICC rules as related to Documentary Credits and Collections and of internal control procedures,

    • Strong interpersonal skills

    • Excellent English (written and verbal) communication skills

    • Previous experience in large scale centralized operations is desirable

    • Flexibility to work in time zones as required by business

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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