• ABK Bank Egypt Careers | Sales & Services Head, Cairo

    ABK Bank Egypt Careers | Sales & Services Head, Cairo

    Location: Egypt

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Sales & Services Head

    To manage relationships with customers through handling queries/requests and marketing/selling activities

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Sales Achieve sales targets for all bank’s products as per branch business objectives

    • Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers

    • Priority customers Maintain strong relationships with priority customers.

    • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

    • Complaints Resolve issues and complaints from customers; escalate issue when outside authority

    • Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc

    • Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed

    • Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

    Job Requirements

    • Bachelor's Degree or equivalent certification/experience

    • Minimum 6 years of experience in Customer Service

    • Competencies & Skills

    • Technical Expertise,

    • Leading People,

    • Developing Capabilities,

    • Managing Resources,

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Hegaz Branch, Egypt