Job Description
Attijariwafa Bank Egypt is currently recruiting for the role of Bulk Cash Officer Providing, a world-class standard of cash service to customers as well as business partners. .Reporting to, Bulk cash Team Leader/Local Operation Manager
Duties and Responsibilities
Your main responsibilities in this role include the following:
Delivering high operational quality and world class Service
Responsible for managing the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation.
Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter.
Maintain counter performance statistics for management information usage.
Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Work across functionally with the key service providers to ensure seamless service to our customers
Deliver world class customer service practices and ensure adherence to AWB Service standards.
Meet governance, risk management, controls and compliance requirements.
Handling any complaints received in accordance with procedures.
Giving special attention to the suspicious transactions if any.
Accountability: People Activities Team Work
Work closely with the Team Leader and the rest of team members as one team to deliver excellent performance.
Create healthy working environment inside the department.
Share knowledge experience and best practice with other team members.
Agree performance development objectives with the team leader.
Accountability: Self
Setting the performance development objectives with the manager in charge
Exerting a constant effort for self-development to increase personal effectiveness, knowledge and areas for development.
Pursue self-development to increase personal effectiveness acknowledging, strengths and areas for development.
Job Requirements
Deep knowledge of the processes and procedures relevant to head cashier & cash in transit
Fair awareness of central bank of Egypt regulations as well as AWB policies and Regulations.
Full awareness of various features of bank notes and denominations.
A good knowledge and understanding of banking cash management procedures.
A sound knowledge of the bank's internal departments, systems & procedures
Good communication skills
Numeracy skills
Good interpersonal and relationship skills
PC skills
Team working
Problem solving
