• HSBC Bank Jobs Egypt | Customer Service Executive - Payments

    HSBC Bank Jobs Egypt | Customer Service Executive - Payments

    Location: Egypt
    Published:

    Job Description

    HSBC is currently recruiting for the role of Payments CSE, GSC's

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Review customer’s payment details to translate and identify possible patterns of money laundering and terrorist financing activity,

    • Review customer’s invoices/ Documents to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations;

    • Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources;

    • Conclude whether further investigation is warranted based on a reasonable assessment of information obtained;

    • Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;

    • Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;

    • Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;

    • Keep current with understanding of systems, policies, procedures and US regulations

    • Provide a supporting role to on-shore business partners. Assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by Global CDD;

    • Work on short-term projects/assignments with primary focus on quality.


    Job Requirements

    • A Bachelor’s degree or with equivalent industry/functional experience

    • Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes

    • Very Good in spoken/ written and written English

    • Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.

    • Ability to balance quality and quantity (volumes) with primary focus on quality.

    • Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.

    • Is self-motivated, pragmatic (sense of urgency is a must)

    • Willing to work a flexible schedule to accommodate business needs.

    • Excellent to fluent English & previous customer service/banking experience is a must

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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