• HSBC Bank Jobs Egypt | Customer Service Executive - Payments Operations

    HSBC Bank Jobs Egypt | Customer Service Executive - Payments Operations

    Location: Egypt
    Published:

    Job Description

    HSBC is currently recruiting for the role of Customer Service Executive - Payments Operations

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.

    • Adherence to documented policies and procedures.

    • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.

    • Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.

    • Targets on efficiency, quality and effectiveness.

    • Knowledge of Group compliance, Operational Risk.

    • Maintains HSBC internal control standards.

    • Awareness of all elements of Operational Risk associated with the role.

    • Completion of technical training that enhances system knowledge and proficiency

    • Regular attendance at learning sessions and team meetings

    • Adherence to clear desk and other internal policies

    • Timely completion of mandatory compliance, risk and regulatory learning modules


    Job Requirements

    • Strong command of English

    • Open to working flexible shifting schedules

    • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

    • Takes pride in delivering what is promised in line with the customer and service expectations

    • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

    • Ability to work in a high-volume, fast paced environment is required

    • Proficiency with personal computers and basic software packages and specialised applications

    • Excellent communication skills and is polite and friendly at all times

    • Displays patience and empathy

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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