Job Description
HSBC is currently recruiting for the role of French Mortgage Customer Service Executive
Duties and Responsibilities
Your main responsibilities in this role include the following:
Acquire and update knowledge on procedures related to relevant process.
Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
Proactively identify issues, if any, and escalate.
Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
Ensure that the customer issues / problems are effectively investigated and resolved.
Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
Job Requirements
Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
Fresh Grads up to 2 years of Experience.
Ability to speak and understand English/French fluently, write business letters and reports.
Ability to learn quickly and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Flexibility to work shifts.
Ability to build rapport with and relate to a wide range of people.
Ability to maintain focus while working with voluminous data.
Ability to multi task.