• EG-Bank | Customer Relationship Officer - Azhar Branch وظائف البنك المصري الخليجي

    EG-Bank | Customer Relationship Officer - Azhar Branch وظائف البنك المصري الخليجي

    Location: Egypt

    Job Description

    EG-Bank is currently recruiting for the role of Customer Relationship Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Identifies customer needs and fulfils it with proper bank’s products or services

    • Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction

    • Promotes and sells the bank’s products and services to achieve the yearly set targets

    • Ensures that brochures are up to date and in place

    • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

    • Uses cross-selling techniques with EGBANK existing customers

    • Adheres to Branch Operating Model

    • Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)

    • Migrates customers to various channels (ATM, cheque deposit box)

    • Carries out any task requested by the Senior Relationship Officer and the Branch Manager

    • Makes calls upon request to EGBANK existing clients

    Job Requirements

    • Bachelor degree in business administration or related field

    • Desired education: Baking principles

    • Fluent English and Arabic (Writing and speaking)

    • 3 years of experience in banking experience

    Job Details

    Company: EG-Bank

    Employment Type: Full-time

    Job Location: Azhar Branch, Egypt