Job Description
Ahli United Bank - AUB is currently recruiting for the role of Teller
Duties and Responsibilities
Your main responsibilities in this role include the following:
Customer Service: Ensures hosting and serving customers by maintaining the customer service standards at all times.
Cash Box Possession: Obtains the cash box from the operations supervisor at the beginning of the day. Logon and logoff the assigned Retail System terminal and maintains cash in the cash box within the permissible limit.
Financial Documents Transactions: Receives/dispenses cash from/to customers against appropriate financial documents and receives cheques from customers for deposits. Processes them on Retail System terminal.
Verification of Documents: Verifies customers' signature on withdrawal vouchers and other financial or non-financial papers in accordance with Bank's policies and procedures.
Approval of Transactions: Obtains necessary approvals for insufficient funds or exceptions from the Account Manager or from the concerned authorities. Directs the customers to the appropriate authorities in case of any special referral in his account.
Cash Transaction Review: Obtains/Transfers cash from/to Head Teller by Teller Transfer vouchers in case of inadequate cash or over the cash limit in the cash box.
Inspection Vouchers: Prints Branch Journal scan report and hands over to operations supervisor for checking the vouchers.
Confidential Customer Accounts: Maintains entire secrecy and confidentiality to all customers’ accounts.
Daily Report Update: Signs Branch cash and stock confirmation daily reports jointly with Asst. Manager customer service.
Procedure Limit: Maintains overnight working limit and teller limit with prescribed procedure.
Update Line Manager: Feeds back Asst. Manager / Head Teller with customers' views/inquiries/complaints and participates in proposing applicable solutions / alternatives.
Corporate Governance: Comply with all operational, Audit, Risk and regulatory compliance policies and procedures and AML guidelines.
Others Responsibilities: Perform other assignments and related duties as necessary .
Job Requirements
Educational Level 2 years Commercial Diploma or equivalent.
Experience One year experience in relevant work.
Meeting Basic Work Expectations
Accepting Responsibility
Supporting Co-workers
Acting with Integrity
Learning Quickly
Following Policies and Procedures
Serving Customers
Supporting Organizational Goals