Job Description
Mashreq Bank is currently recruiting for the role of Senior Agency Management Officer
Manage the debt collections agency relationship on an ongoing basis to ensure optimum performance levels are maintained
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage the debt collections agency relationship on an ongoing basis to ensure optimum performance levels are maintained
Communicate targets and assess agency performance on an ongoing basis
Resolve queries from agencies on a daily basis thereby enabling them to manage customers and deal with objections and get customers to pay what is owed to the bank.
Negotiate with customers and enhance collected amounts
Raise settlement requests post reviewing the same and ensure all due process is followed
Ensure periodic reviews are done in a structured manner and shared with immediate supervisor and the collection management team.
Ensure agency assessments are carried out to assess performance, process control and other aspects and ensure any corrective actions identified are tracked and closed in a timely manner. Agency managers will also be required to recommend if we choose to terminate, continue or expand our relationship with the particular agency to the Collection Manager / Manager Recoveries / Sr. Manager Recoveries.
Ensure that agency bills are submitted and paid in a timely manner
Ensure that all agency staff are aware of the CODE OF CONDUCT and follow it at all times. Any issues need to be immediately escalated and dealt with urgency.
Job Requirements
Minimum Graduate
Product Knowledge
Excellent verbal and written communication skills
People management experience
