• وظائف البنك الأهلي الكويتي - مصر | Corporate Service Unit Officer

    وظائف البنك الأهلي الكويتي - مصر | Corporate Service Unit Officer

    Location: Cairo Governorate, Egypt
    Published:

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Corporate Service Unit Officer

    Provides an efficient and qualified service to existing / prospective Corporate customers

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.

    • Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.

    • Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.

    • End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .

    • Preparing Customer requests reports that are relative to account position and account dues position.

    • Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.

    • Handling Customer requests that related to trades and settlement

    • Handling the whole Foreign Exchange process


    Job Requirements

    • Bachelor's Degree or Equivalent Certification/Experience

    • Understanding of corporate banking products and services.

    • Knowledge in accounting policies & standards and financial analysis tools & technique.

    • Effective communicating skills

    • 1 to 5 years banking sector experience – specifically in Customer Service

    • Preferably Obtained Credit course

    • Competencies & Skills

    • Effective Communication

    • Professional Ethics

    • Customer Centric

    • Result Focus

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: New Cairo Branch, Egypt

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