Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Corporate Service Unit Officer
Provides an efficient and qualified service to existing / prospective Corporate customers
Duties and Responsibilities
Your main responsibilities in this role include the following:
Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.
Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.
Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.
End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .
Preparing Customer requests reports that are relative to account position and account dues position.
Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.
Handling Customer requests that related to trades and settlement
Handling the whole Foreign Exchange process
Job Requirements
Bachelor's Degree or Equivalent Certification/Experience
Understanding of corporate banking products and services.
Knowledge in accounting policies & standards and financial analysis tools & technique.
Effective communicating skills
1 to 5 years banking sector experience – specifically in Customer Service
Preferably Obtained Credit course
Effective Communication
Professional Ethics
Customer Centric
Result Focus
Competencies & Skills
Job Details
Company: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: New Cairo Branch, Egypt
