• Al Hilal Bank Jobs | Sales & Service Officer, UAE

    Al Hilal Bank Jobs | Sales & Service Officer, UAE

    Location: United Arab Emirates

    Job Description

    Al Hilal Bank is currently recruiting for the role of Sales & Service Officer

    To perform products sales while projecting a professional image of Al-Hilal, maintain good customer relationships in order to achieve salestargets assigned.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Deposit account documentation

    • Handle inquiries related to deposit accountproducts and services such as cheque book request, ATM request, SMS, Standingorders, internet banking and any other related services.

    • Open and close deposit accounts for customers.

    • Input of customer deposit account details tosystem, ensuring proper completion of forms, reports and customer files.

    • issue of bank certificates related to depositaccounts to customers

    • Finance account documentation

    • Handle inquiries related to financeproducts& services and covered cards to customers.

    • Prepare finance application & instructionon credit limits for approval and opening & closing finance accounts for customers.

    • Input customer finance account details to system, ensuring proper completion of forms reports and customer files.

    • Issue of bank certificates related finance products to customer.

    • Sales & Service Support

    • Participate actively in branch sales planning to generate branch action plans to meet targets.

    • Build relationship with existing customers for retention.

    • Handle customer issues and complaints in anefficient and friendly manner.

    • Execute, distribute, and record customer instructions from various channels (e.g. mail, fax, and phone) inclusive of accepting customer instructions for processing by other account holding branches.

    • Handle customer phone and walk in inquiries.

    • Perform general administrative work, whichmay include preparation of memos, & customer letters.

    • Act as a custodian of ATM services and anyother custodianship entrusted by Al-Hilal as and when required.

    • Sales –Management of service delivery

    • Interact with customers for sale of Al-Hilal financial products by ensuring service efficiency and by adherence to best service standards.

    • Operations support – review, control & approval

    • Review applications for sale of financial products in line with Credit & Operational Policies & Procedures.

    • Ensure that documentation required as percredit and operational policy & procedures is both provided and accurate prior to forwarding customer credit file to central operations for further processing.

    • Review (where required jointly with the BM)work processes, documentations and system input reports on sale of financialproducts by financial service employee (e.g. Auto Murabaha, Goods Murabaha andother products).

    • Other assignment

    • Any other task entrusted by Line Manager.

    Job Requirements

    • Minimum of 3 years of experience or more

    • Bachelor Degree

    • Preferable Bachelor Degree in relevant field

    • Certification in area

    • Certification in the area of core job domain

    Job Details

    Company: Al Hilal Bank

    Employment Type: Full-time Job

    Job Location: Sharjah, United Arab Emirates