• Customer Service Agent Job in Kalaoa | Southwest Airlines

    Location: Kalaoa, HI 96740, USA

    Job Description

    Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.

    Benefits and Offers

    • Pay Rate: $18.60

    • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.

    • 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

    • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.

    • ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

    • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner

    • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal

    • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems

    • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company

    • Completes forms and reports as required by the company

    • Writes irregularity and complaint reports as required

    • Provides friendly service to and maintains positive relationships with all internal and external Customers

    • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage

    • Works in a cooperative spirit to ensure the success of our Company

    • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs

    • Any other duties as assigned by supervisor or Station Manager

    • Duties may vary due to size and organization of the station

    • Must be able to meet any physical ability requirements listed on this description.

    • May perform other job duties as directed by Employee’s Leaders.

    Job Requirements

    • No education requirement

    • No experience requirement

    • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

    • Must be able to perform all job functions within a limited space

    • Must be able to effectively communicate verbally by telephone, face to face and on public address systems

    • Must possess good written and oral skills

    • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations

    • Ability to work well with others as part of a team, meet the public, and work under stressful situations

    • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement

    • Must be able to communicate information and instructions verbally or via radio equipment

    • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period

    • Must be aware of hazardous situations and be able to handle emergencies as needed

    • Must work under tight time constraints to accomplish quick turns of aircraft

    • Must be able to obtain a SIDA badge and meet all local airport requirements.

    • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

    • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.

    • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.

    • Must maintain the ability to wear prescribed uniforms.

    • Other Qualifications

    • Foreign language skills are desirable, but not required.

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

    • Must be able to comply with Company attendance standards as described in established guidelines.

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

    • Must be at least 18 years of age.

    • Ability to work shift work and/or overtime.

    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Kalaoa, Hawaii, United States