Job Description
The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.
Benefits and Offers
Starting Rate: USD $18.50/Hr
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Your main responsibilities in this role include the following:
Duties and Responsibilities
Perform a variety of guest service functions via multiple channels including:
Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest.
Answer guests’ inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.
Make new reservations and change existing reservations on scheduled domestic and international flights.
Assist guests with technical website and mobile navigation needs.
Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.
Operate within a variety of complex computerized systems to assist guests and daily operations.
Proactively create a positive service-oriented environment for guests.
Job Details
Company: Alaska Airlines
Employment Type: Full-Time
Job Location: Phoenix, Arizona, United States
