• Reservations Agent - Home-based Job in Phoenix | Alaska Airlines

    Location: Phoenix, AZ, USA

    Job Description

    The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.

    Benefits and Offers

    • Starting Rate: USD $18.50/Hr

    • Free stand-by travel privileges on Alaska Airlines & Horizon Air

    • Comprehensive well-being programs including medical, dental and vision benefits

    • Generous 401k match program

    • Quarterly and annual bonus plans

    • Generous holiday and paid time off

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Perform a variety of guest service functions via multiple channels including:

    • Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest.

    • Answer guests’ inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.

    • Make new reservations and change existing reservations on scheduled domestic and international flights.

    • Assist guests with technical website and mobile navigation needs.

    • Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.

    • Operate within a variety of complex computerized systems to assist guests and daily operations.

    • Proactively create a positive service-oriented environment for guests.

    Job Details

    Company: Alaska Airlines

    Employment Type: Full-Time

    Job Location: Phoenix, Arizona, United States