• Ticket/Gate Agent (Customer Service Agent) Job in Knoxville | Delta Airlines

    Location: Knoxville, TN, USA

    Job Description

    As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

    All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

    The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years

    Benefits and Offers

    • Competitive salary, industry-leading profit sharing program, and performance incentives.

    • 401(k) with generous company contributions up to 9%.

    • Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

    • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

    • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

    • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

    • Domestic and International space-available flight privileges for employees and eligible family members.

    • Career development programs to achieve your long-term career goals.

    • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

    • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

    • Recognition rewards and awards through the platform Unstoppable Together.

    • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Greet customers to guide and assist them with the ticketing and baggage check-in process. 

    • Use a computer to sell, print, and reissue tickets.

    • Manage the check-in process, ensuring that customers have the proper travel documentation.

    • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.

    • Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

    • Practices safety-conscious behaviors in all operational processes and procedures.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Knoxville, TN, USA