Job Description
Provides an efficient and courteous sales/ticketing service for KAC customers and issues, reissues, endorses and reroutes passenger air tickets in accordance with set procedures, ensuring accuracy of data on ticket coupons and in computer terminal. Assists customers with routings, hotel bookings, fare calculations, special requests, etc. as necessary.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Discusses fares and routes with customers and issues, reissues, endorses and reroutes tickets in accordance with established detailed procedures. Includes accurately calculating fares, booking flights, filling in coupons and routing copies to proper files.
Assists clients with routings, hotel bookings, fares information, seat selection, special meals, special handling for handicapped persons etc., and provides any other assistance as necessary.
Reconfirms and/or cancels flight reservations for customers as requested. Includes inputting required data in assigned computer terminal.
Answers queries on the telephone regarding routings, bookings, fares, type of aircraft and other air travel related information.
Sorts agents' and auditors' coupons serially to be included in the daily Records and Sales Report.
Carries out other similar or related duties as assigned, such as filing, recording, maintaining a proper appearance and dress code, etc.
Job Details
Company: Kuwait Airways
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
