Job Description
Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment.
Benefits and Offers
- Pay Rate: $23.50 per hour
- Overtime pay is computed solely on base pay rate
- 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
- ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
- Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Warehouse area:
Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift
Prepares perishable items for stocking on aircraft
Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights
Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis
Ramp Area:
Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft
Performs job in a safe manner in compliance with Company, contractual and regulatory requirements
Safely drives and operates a provisioning truck in the airport ramp area
Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.
As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations
May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
Provisioning aircraft must be accomplished during a prescribed ground time
General:
Works as a member of lean staff operating out of cities served by the airline
Wears visual identification required by the Company, prominently displayed for ready recognition
Responds to internal Customer inquiries
Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
Duties may vary by size and organization of Provisioning Station
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Denver, Colorado, United States
