• Customer Service Agent - Cargo Job in San Francisco | Air Canada

    Location: San Francisco, CA, USA

    Job Description

    Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.

    Hourly Rate of $21.11/Hr

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Receive, deliver and process cargo, mail and COMAT.

    • Pick up or take delivery of and sign receipt for aircraft spare parts from other carriers to be used on Company aircraft.

    • Drive Company vehicles.

    • Compute cargo rates and tariffs, book shipments and provide customers with relevant information including Customs requirements.

    • Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.

    • Physically handle Cargo/Mail/COMAT manually or by machine (e.g., fork lift).

    • Handle and account for cash/documents in accordance with Company regulations.

    • Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.

    • Receive and answer inquiries from the public, other airlines, agencies and Company employees.

    • Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.

    • Ensure that all necessary supplies and material are on hand in sufficient quantity.

    • Collect and compile statistical data.

    • Investigate damaged or incomplete shipments and complete bad order report as required.

    • In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.

    Job Requirements

    • Must have valid passport to travel for training in Canada

    • Ability to work under pressure with a minimum of supervision.

    • Must have an ability to use tact, good judgement and initiative.

    • Must be capable of expressing self in a clear and pleasant manner.

    • Must be able to operate Company vehicles and machinery.

    • Must be able to lift seventy (70) lbs unaided.

    • Must maintain an acceptable attendance record.

    • Must, after training, be able to use the Company's automated cargo tracking and accounting system.

    • Must be able to stand or sit for extended periods of time.

    • Must wear Company uniform as prescribed and conform to Company grooming standard.

    • Must possess a valid driver's license.

    • Must be eligible to obtain necessary credentials and clearances including FAA, TSA, Port Authority, U.S. Customs Seals and U.S. Postal. Note that in order to obtain a customs seal, you must be eligible to work in the US without sponsorship.

    Job Details

    Company: Air Canada

    Employment Type: Full-time

    Job Location: San Francisco, CA, USA