• Cargo Agent (Customer Service Agent) Job in Minneapolis | Delta Airlines

    Location: Minneapolis, MN, USA
    Published:

    Job Description

    Cargo Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and unloading and transporting cargo and mail to aircraft.

    As a Cargo Agent, you will work with an innovative team whose common goal is to ensure that our customers' cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cargo Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work.

    The starting pay is $18.90 per hour. Additional pay increases occur regularly through 10.5 years

    Benefits and Offers

    • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

    • Competitive salary, industry-leading profit sharing program, and performance incentives.

    • Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

    • 401(k) with generous company contributions up to 9%.

    • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

    • Recognition rewards and awards through the platform Unstoppable Together.

    • Career development programs to achieve your long-term career goals.

    • Domestic and International space-available flight privileges for employees and eligible family members.

    • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

    • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

    • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

    • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Subject to flexible work shifts, including working weekends and holidays. 

    • Subject to working in inclement weather. 

    • Safely lift, load, unload, and transport mail and cargo to and from aircraft, in addition to being responsible for on-time shipments.

    • Safely operate ground support equipment such as tugs, forklifts, and tow tractors. 

    • Practice safety-conscious behaviors in all operational processes and procedures while performing under time constraints.

    • Repeatedly lift and load cargo onto carts and ensure each shipment reaches its destination.

    • Safely driving and operating ground equipment such as tugs, forklifts, and tow tractors in areas of congestion.

    • Practices safety-conscious behaviors in all operational processes and procedures.

    • Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.

    • Safeguard Cargo and mail from damage, loss, and weather.


    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Minneapolis, MN, USA

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