• Delta Airlines - Ticket/Gate Agent (Customer Service Agent) in Tucson

    Location: Tucson, AZ, USA

    Job Description

    All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

    As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

    The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years

    Benefits and Offers

    • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

    • 401(k) with generous company contributions up to 9%.

    • Domestic and International space-available flight privileges for employees and eligible family members.

    • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

    • Competitive salary, industry-leading profit sharing program, and performance incentives.

    • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

    • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

    • Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

    • Career development programs to achieve your long-term career goals.

    • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

    • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

    • Recognition rewards and awards through the platform Unstoppable Together.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Use a computer to sell, print, and reissue tickets.

    • Manage the check-in process, ensuring that customers have the proper travel documentation.

    • Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

    • Greet customers to guide and assist them with the ticketing and baggage check-in process. 

    • Practices safety-conscious behaviors in all operational processes and procedures.

    • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Tucson, AZ, USA