• Southwest Airlines Freight Agent Job in Chicago

    Location: Chicago, IL, USA

    Job Description

    This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft, coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements

    Benefits and Offers

    • Pay Rate: $18.47

    • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.

    • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.

    • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

    • ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

    • Overtime pay is computed solely on base pay rate

    • 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Works in air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.

    • Responsible for opening/closing of the air freight facilities at which they are working.

    • Provides friendly service to and maintains positive relationships with all internal and external Customers

    • Works in a cooperative spirit to ensure the success of our Company

    • Handles Station AMS and radio communications traffic as needed

    • Checks Cargo information for each flight.

    • Responsible for ground security and assuring operations follow security procedures

    • Answers Cargo facility telephones

    • Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems

    • Resolve Customer situations by providing Positively Outrageous Service.

    • Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.

    • Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations

    • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel

    • May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description.  

    • Responsibilities include greeting and handling Customers in a polite and friendly manner

    • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty

    • Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments.

    • Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program

    • Must be able to meet any physical ability requirements listed on this description.

    • May perform other job duties as directed by Employee’s Leaders.

    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Chicago, Illinois, United States