• American Airlines Customer Service Agent in Cleveland

    Location: Cleveland, OH, USA

    Job Description

    American Airlines is seeking Full Time Customer Service Agents at Cleveland Hopkins International Airport

    Benefits and Offers

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Depending on airport location this position may work in various weather conditions.

    • Provides assistance with passenger check-in and cargo acceptance.

    • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

    • Meets and dispatches aircraft within established times.

    • Follows internal/external policies and procedures.

    • Provides assistance to distressed passengers and customers.

    • Responds and assists during security and emergency situations.

    • Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.

    • Promotes and sells air travel to the traveling public or freight forwarders.

    • Interprets government rules and requirements for domestic and international travel or cargo shipments.

    • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.

    • Protects company property and revenue.

    • Is self-motivated and requires minimal supervision.

    • Provides for safe travel.

    • Uses organizational skills to perform multiple tasks within a limited time period.

    • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.

    Job Requirements

    • Must be authorized to work in the U.S.

    • High School diploma or GED or international equivalent

    • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

    • Read, write, fluently speak and understand the English language.

    • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

    • Bilingual language skills required in some locations

    • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

    • Applicable valid driver’s license as required by local authorities

    • Preferred Qualifications

    • Working knowledge of Sabre or any other Passenger Service System

    • Working in a fast pace environment

    • Previous face to face Customer Service experience

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Cleveland, OH, USA