• American Airlines Customer Service Coordinator in Santa Ana

    Location: Santa Ana, CA, USA

    Job Description

    American Airlines is seeking Full Time Customer Service Coordinator at John Wayne Airport

    Benefits and Offers

    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Promotes and sells air travel to the traveling public or freight forwarders.

    • Responsible for the overall performance within work area and may be required to lead and direct the work of other employees.

    • Provides assistance with passenger check-in and cargo acceptance.

    • Responds and assists during security and emergency situations.

    • Protects company property and revenue. Provides for safe travel.

    • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

    • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.

    • Follows internal/external policies and procedures.

    • Uses organizational skills to perform multiple tasks within a limited time period.

    • Interprets government rules and requirements for domestic and international travel or cargo shipments.

    • Meets and dispatches aircraft within established times.

    • Is self-motivated and requires minimal supervision.

    • Provides assistance to distressed passengers and customers.

    • The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner.

    • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.

    Job Requirements

    • Ability to work irregular and/or extended hours, including weekends and holidays

    • Read, write, fluently speak and understand the English language

    • High school diploma or GED

    • Must report to work on a regular and timely basis

    • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

    • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

    • Bilingual language skills required in some locations

    Job Details

    Company: American Airlines

    Employment Type: Full-time

    Job Location: Santa Ana, CA, USA