• Lounge Agent in San Francisco | Emirates

    Location: San Francisco, CA, USA

    Job Description

    Ensure the delivery of a consistently high level product for EK premium customers and that the service suppliers provide the expected level of service

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.

    • Ensure Premium passengers are provided with the highest level of customer service at all times.

    • Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.

    • Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.

    • Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty.

    • From time to time based on the directions of the Supervisor/Airport Services Manager assist with the airport operations.

    • Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, reservation changes and the boarding process from the lounge (where applicable).

    • Keep all passengers in the lounge informed regarding their fight departure and any other information pertaining to their flight.

    Job Details

    Company: Emirates

    Employment Type: Full-time

    Job Location: San Francisco, United States