Job Description
flyadeal is currently recruiting for the role of Turnaround Coordinator to Oversee ramp operations, ensuring consistent servicing and turnaround of multiple aircraft types, including procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Perform overall supervision of aircraft handling functions provided by contracted service providers.
Provide support, encouragement, and feedback to agents as they learn assignments and posts.
Ensure all key staff are aware of the Standard Time Departure / Estimate Time Departure.
Communicate timely with Duty Manager on matters affecting operations and requiring attention or intervention.
Monitor and record supplier performance and manage / correct any issues as they arise.
Continuously monitor and review service delivery standards contracted with service providers.
Focus on the safety and punctuality.
Monitoring of effective quality measurement systems to ensure performance delivery and compliance to agreed service standards.
Regular communication with crew / gate / ramp / operation.
Overseeing of safety of the entire operation on the ramp area, involving all staff and third party suppliers, including safe unloading/loading of the aircraft.
Conduct ad hoc briefing to ramp staff which requires immediate action.
Ensure safe, secure & correct aircraft handling procedures are followed by the service provider.
Timely report safety and security related incident to concerned department for follow up.
Job Requirements
Analytical Skills, Report Writing Skills, Presentation Skills, Microsoft Excel, Quality Control of Production, Coordination Abilities
Possess a sound knowledge of Ramp handling functions, GSM, IATA and ICAO recommended practices and GACA regulatory requirements.
Creative and innovative thinker in relation to problem solving.
High School diploma
Good analytical and decision-making skills.
Ability to direct service providers and act as a team player
IATA or Airline certifications on airport handling Experience
Proven ability to work under pressure to defined tight timelines.
2-4 years airline/handling agent Ramp Handling services
Effective oral and written communication skills and exercise good judgment and decision making where necessary.
Experience in aircraft handling, ramp & baggage handling and load control functions and Safety Management
