Job Description
Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.
Benefits and Offers
401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Pay Rate: $18.60
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Writes irregularity and complaint reports as required
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
Completes forms and reports as required by the company
Any other duties as assigned by supervisor or Station Manager
Duties may vary due to size and organization of the station
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Hilo, Hawaii, United States
