Job Description
To extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.
Benefits and Offers
The pay for this position is $18.50 per hour, with the potential for future increases based on the collective bargaining agreement wage scale. Benefits include free fly on open seats on all Southwest flights, a 9.3% 401(k) match, and the potential for annual profit-sharing contributions towards retirement. The pay amount does not guarantee employment, and 401(k) match and profit-sharing contributions are subject to the plan's vesting schedule and IRS limits
Your main responsibilities in this role include the following:
Duties and Responsibilities
The Customer Service Agent is responsible for ticketing, check-in, boarding, baggage service, reservations, and resolving complaints and problems. Checks in baggage and cargo, answers phone calls, and assists with issues. Handles transactions for boarding aircraft efficiently, Completes forms and reports, and maintains positive relationships with customers. Deals with mishandled customers, handles cash, checks, credit cards, travel vouchers, and coupons, and compiles charges and balances daily transactions. Writes irregularity and complaint reports as needed. The Customer Service Agent must meet physical ability requirements and provide accurate fare, schedule, reservations, flight arrival/departure information. Other duties may vary due to the station's size and organization. Agents work cooperatively to ensure the company's success.
Job Requirements
No education or experience required.
The candidate must obtain a SIDA badge and meet local airport requirements, and may be required by Station Leadership to obtain a Customs Seal and work international flights. Physical abilities include lifting and moving items up to 70 pounds, climbing, bending, kneeling, and standing, and wearing prescribed uniforms.
This job requires a computer keyboard typing speed, reading documents, understanding ticketing procedures, and working well with others.
The candidate must be able to complete a Customer Service Agent training program with an 80% or greater average and an evaluation period.
Must be aware of hazardous situations and handle emergencies as needed.
Must work under tight time constraints to accomplish quick turns of aircraft.
Must present a well-groomed appearance, perform job functions within limited space, effectively communicate verbally, and possess good written and oral skills.
Other qualifications include maintaining a well-groomed appearance, being a U.S. citizen or having authorization to work in the U.S., being at least 18 years old, complying with company attendance standards, and working shift work and overtime. Foreign language skills are desirable but not required
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Milwaukee, Wisconsin, United States
