• Customer Service Representative in Kailua-Kona | United Airlines

    Location: Kailua-Kona, HI, USA

    Job Description

    Benefits and Offers

    • Starting pay of $18.51 per hour with competitive benefits that let you see the world:

    • Up to $33.30 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime

    • Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.

    • Travel: Fly United for free - domestic and international – bring your friends and family too!

    • Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.

    • Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

    • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

    • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

    • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

    • Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.

    Job Requirements

    • Ability to acquire a SIDA badge and meet airport requirements for badging

    • Legally authorized to work in the United States without sponsorship

    • Minimum of 18 years old

    • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage

    • Ability to meet the Company attendance standards and uniform and appearance standards

    • High school diploma, GED or equivalent

    • Comfortable working with computers, mobile devices, and new technologies

    Job Details

    Company: United Airlines

    Employment Type: Full-time

    Job Location: Kailua-Kona, California, United States