• Officer - Flight Crew Relations & Engagement

    Location: Dubai - United Arab Emirates
    Published:

    Description

    To specialize as a Flight Crew Relations peer collaborator, fostering positive relationships with flight crew members at flydubai ensuring effective communication, addressing concerns, promoting employee satisfaction, and enhancing engagement.

    Key Responsibilities

    • Coordinates and manages administrative and logistics tasks associated with Flight Crew Relations initiatives, projects and support programs aimed at enhancing flight crew satisfaction, recognition, and performance.
    • Delivers on-call services to support flight crew members, promptly addressing Flight Crew Relations inquiries in close coordination with the primary Flight Crew Relations collaborator, ensuring timely and efficient resolution.
    • Supports Flight Operations Fleet management, by promptly and accurately addressing flight crew inquiries as delegated, ensuring effective and timely communication with all internal and external stakeholder customers.
    • Assists Fleet management with investigations, proceedings, and meetings, ensuring meticulous maintenance of all associated record-keeping processes, in close coordination and under the guidance of the primary Flight Crew Relations collaborator.
    • Supports the primary Flight Crew Relations collaborator in generating essential data analytics to evaluate the efficiency of departmental processes and procedures, including report generation, employee survey administration, and presenting data-driven insights for management evaluation.
    • Analyzes and identifies trends in flight crew employee performance in collaboration with the primary FCR collaborator, compiling and evaluating data to proactively highlight performance shortfalls to senior fleet management.
    • Monitors flight crew members on long-term sickness and medical suspensions, offers support and initiates case reviews with the primary FCR collaborator and Fleet Administration lead to determine necessary follow-up actions, aligning with departmental policies and procedures for presentation to Senior Fleet Management.
    • Provides written feedback on behalf of Senior Fleet Management to flight crew members, addressing matters such as appreciation and recognition, uniform standard, opportunities for improvement regarding non-conformances related to uniform standards, and any other issues pertaining to flight crew customer support.
    • Assists the lead collaborator in managing administrative and logistics functions to support the Base Operations Captains, facilitating effective communication between them and senior management.
    • Compiles and prepares operational reports utilizing data provided by Base Captains, identifying, and bringing attention to any noted issues.
    • Formulates strategies and conceptualizes initiatives to enhance flight crew member appreciation and recognition.
    • Engages in vendor sourcing and negotiation for recognition award certificates and other loyalty giveaways to enhance the flight crew members’ experience.
    • Assists in executing programs and initiatives designed to enhance crew morale, acknowledge achievements, and resolve conflicts, thereby fostering a supportive and collaborative environment for flight crew members.

    Requirements

    • Bachelor's Degree (3+ years)
    • UAE Driving License an advantage
    • Fluent in English (other languages an advantage)
    • Minimum 4 years of experience in airline crew operations environment (flight deck or cabin).
    • Good working knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Basic working knowledge with the AIMS Crew Rostering System and Tableau an advantage.

    Details

    Company: flydubai

    Employment Type: Full-time

    Location: Dubai, United Arab Emirates