Description
To specialize as a Flight Crew Relations peer collaborator, fostering positive relationships with flight crew members at flydubai ensuring effective communication, addressing concerns, promoting employee satisfaction, and enhancing engagement.
Key Responsibilities
- Coordinates and manages administrative and logistics tasks associated with Flight Crew Relations initiatives, projects and support programs aimed at enhancing flight crew satisfaction, recognition, and performance.
- Delivers on-call services to support flight crew members, promptly addressing Flight Crew Relations inquiries in close coordination with the primary Flight Crew Relations collaborator, ensuring timely and efficient resolution.
- Supports Flight Operations Fleet management, by promptly and accurately addressing flight crew inquiries as delegated, ensuring effective and timely communication with all internal and external stakeholder customers.
- Assists Fleet management with investigations, proceedings, and meetings, ensuring meticulous maintenance of all associated record-keeping processes, in close coordination and under the guidance of the primary Flight Crew Relations collaborator.
- Supports the primary Flight Crew Relations collaborator in generating essential data analytics to evaluate the efficiency of departmental processes and procedures, including report generation, employee survey administration, and presenting data-driven insights for management evaluation.
- Analyzes and identifies trends in flight crew employee performance in collaboration with the primary FCR collaborator, compiling and evaluating data to proactively highlight performance shortfalls to senior fleet management.
- Monitors flight crew members on long-term sickness and medical suspensions, offers support and initiates case reviews with the primary FCR collaborator and Fleet Administration lead to determine necessary follow-up actions, aligning with departmental policies and procedures for presentation to Senior Fleet Management.
- Provides written feedback on behalf of Senior Fleet Management to flight crew members, addressing matters such as appreciation and recognition, uniform standard, opportunities for improvement regarding non-conformances related to uniform standards, and any other issues pertaining to flight crew customer support.
- Assists the lead collaborator in managing administrative and logistics functions to support the Base Operations Captains, facilitating effective communication between them and senior management.
- Compiles and prepares operational reports utilizing data provided by Base Captains, identifying, and bringing attention to any noted issues.
- Formulates strategies and conceptualizes initiatives to enhance flight crew member appreciation and recognition.
- Engages in vendor sourcing and negotiation for recognition award certificates and other loyalty giveaways to enhance the flight crew members’ experience.
- Assists in executing programs and initiatives designed to enhance crew morale, acknowledge achievements, and resolve conflicts, thereby fostering a supportive and collaborative environment for flight crew members.
Requirements
- Bachelor's Degree (3+ years)
- UAE Driving License an advantage
- Fluent in English (other languages an advantage)
- Minimum 4 years of experience in airline crew operations environment (flight deck or cabin).
- Good working knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Basic working knowledge with the AIMS Crew Rostering System and Tableau an advantage.